WORKFORCE ENGAGEMENT MANAGEMENT TOOLS
The triad of success : customers, employees and strategy aligned
.avif)
Cultivate a company culture of passion and performance
In today’s progressive business culture, employees seek more than just a job; they desire value, appreciation and a clear connection to their employer’s strategic vision. Empowering the heart of your business and fostering an environment of continuous improvement is paramount, for success to soar. The essence of excellent CX lies in balancing and creating harmony between customers and employees, unveiling the standout element of your workforce and fueling their commitment.
Unlock unmatched productivity without escalating expenses
EMPLOYEE PERFORMANCE MEASUREMENT
Experience the ripple effect with engaged agents leading the way to exceptional customer interactions.
Be Where your Customers Are
The Hub of Progress With Personalised Development at core, cultivate a culture of continuous learning and improvement, with employees efficiently manage their performance, access curated learning materials and participate in transformative coaching sessions at the right time.
Connecting Impact to Goals
Visualize employee success through performance dashboards that provide a clear connection between efforts put in and larger business goals. Correlate business performance with individual skills and behavior, driving motivation and performance to new heights.
Empowered Teams + Elevated Performance = A Winning Formula
With real-time metrics at their fingertips, employees witness the direct impact of their efforts. Unleash the potential of agent collaboration, leading to improved performance and a stronger, more united team. Cultivate intrinsic motivation that propels engagement to fuel growth.
.avif)
RISK-PROOF YOUR BUSINESS
Rise above uncertainties with a strategic approach to risk mitigation with top-notch UNFYD.QA-QM tools.
Time-Saving Automation
Bid farewell to manual processes and embrace seamless identification of improvement areas, knowledge gaps and behavior patterns across channels.
Real-Time Quality Management
Elevate your insights with real-time interaction quality management powered by conversational analytics. Identify which interactions deserve attention to be evaluated and access key insights on a user-friendly interface. Stay ahead of vast data volumes, uncovering trends and driving continuous service excellence.
Record, Analyze and Excel
Witness the game-changing impact of screen recording agents’ screens, providing detailed insights into every engagement. Uncover process adherence, interaction quality and valuable training opportunities , while fostering process improvements.
FROM CURVEBALLS TO SUCCESS
Spend less time on logistics and more time simplifying operations, and paving the way for elevated performance.
Beyond the Clock with Automation
With well-defined rules and streamlined processes, overtime, time-off approvals, and trades are seamlessly managed. Smooth schedule updates ensure budget and productivity are unaffected, thereby allowing automation to take the center stage elevating efficiency.
Conquer Complexities with Effortless Navigation
Valuable insights await, transforming the way you navigate complexities and boosting overall efficiency. Effortlessly map management units with agent-role and service rules and experience a new level of operational excellence driven by insights.
