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The Digital Store

UNFYD® COMPASS helps you run your digital ecosystem with ease thus enhancing relationships. It doesn’t matter if you are a startup, SMB or an enterprise; we don’t burn a hole deep in your pockets.

Customer Success

We are extremely proud to be the first in the industry to have gone Omnichannel on social/digital CX platform. UNFYD® TALK has enabled us to connect to the customers across digital channels, provide a consistent experience to customers and manage the SLAs.The platform provides an end-2-end journey mapping across channels with a seamless integration to the enterprise systems, enabling a true digital experience. By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers.We are enhancing the platform with new-age tools viz., SCOR, BOT, INSIGHT etc., which shall deliver a symbiotic experience to our customers/partners. The expertise & experience from SmartConnect Digital Consulting, team helped us in strategizing / design & executing a true digital strategy.”

Srivaths Varadharajan

Chief Information Officer, Ex-Kotak Securities

As an organization, delivering seamless experience across various social/digital platforms are paramount to our corporate strategy. Whilst analyzing the platform landscape, we stumbled upon UNFYD® (XP) – a suite of social/digital frameworks, which enables enterprises to deliver a multi-social channel journey with contextual data. We have deployed UNFYD® BOT – a self-service engagement platform, which has significantly reduced our agent-driven interactions, driving seamless experience for our clients/partners, delivering operations efficiency. We’re currently engaged in adopting other suite of frameworks, which will enable us to drive a unified engagement experience for our ecosystem partners. During the various stages of interactions, we found SmartConnect team’s business-oriented approach to drive efficiencies, helped us to synergize. The team has always understood the demands of the future, across various business-lines and have fine-tuned their platform to meet specific operational goals. We continue to explore other initiatives with SmartConnect, who have proven their commitment to be a partner-in-progress in our digital transformation journey”

Santanu Syam

Chief Operating Officer, Angel Broking


Numerous customers deploy & use UNFYD® COMPASS. Everything you ever needed to run your digital business smoothly.