Omnichannel BOT
The ultimate reliable bridge between you and customers
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Provide inclusive experiences and ensure no inquiry is left unattended
In a rapidly evolving digital landscape, traditional support methods fail to cater to ubiquitous demands of today’s tech-savvy users. No longer confined to call centers, businesses must adapt to provide real-time assistance across channels; enter the era of omnipresent chatbots. Through an integrated one-view omnichannel platform, UNFYD® chatbot fosters meaningful conversations, gaining insights into needs, delivering speedy resolutions and ultimately driving conversions.
Build consistent and engaging digital experiences for timely customer support
NAVIGATE DIGITAL SELF-SERVICE WITH EASE
Unleash the power of Intelligent Bots, ensuring every engagement is a delightful experience.
Be Where your Customers Are
Seamlessly transition between channels without missing a beat or repetition. Pave the way for extraordinary encounters with insights from past interactions.
Your Ticket to Customer Delight
Understand and cater to every demand by breaking barriers of time with 24/7 support. With self-service options spanning digital channels, customers can engage on their terms, assured of receiving prompt assistance.
INTELLIGENCE MEETS CONVERSATIONS
Engage customers in dynamic interactions with a human-touch, leaving lasting impressions.
Seamless Conversations = Satisfied Customers
Customers crave comfort in every interaction. Streamline your team’s tasks with UNFYD's conversational chatbot; leverage journey insights, customer characteristics and transactional history to add context and personalization to every conversation.
Transform Conversations, One Phrase at a Time
Dive into the world of AI-driven innovation as our integrated NLU effortlessly identifies hidden intents behind every conversation. Witness the magic of semantic search coupled with continuous learning capabilities, enabling automatic information retrieval at your fingertips.
Craft to Captivate
Let conversations become captivating experiences. Seamlessly integrate rich media & knowledge, enabling dynamic interactions that resonate with customers.
DATA-DRIVEN EXCELLENCE
Guide CX optimization with Consistency and Accuracy, powered by UNFYD.AI
No Duplication, A Paradigm of Consistency
When customers pose the same queries, live agent responses may vary. UNFYD's Chatbot introduces a revolutionary concept- consistent service. With unmatched accuracy and reliability, UNFYD® happily provides the correct answers, revolutionizing first-contact resolution.
Combined Analytic Capabilities for Empowered Experiences
Dive into the depths of bot response quality and overall performance, uncovering invaluable insights that empower you to fine-tune strategies and deliver unrivalled customer satisfaction.
From Data to Action
Data has a better idea, let it guide your way. Our plug-and-play dashboards make measuring and analysing key campaign metrics a breeze, empowering teams to make data-driven decisions. With a crystal-clear performance view, effortlessly review and refine your journeys for exceptional results.
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