Digital Customer Engagement
Unveil the secret recipe to customer satisfaction and loyalty
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Equip your team with tools of success and empower them to work as one
In a world where maintaining top quality interactions is the norm, incoherent communications methods no longer suffice. It’s time to break down barriers and embrace a unified solution that integrates UCaaS tech to bid goodbye to customer complexities and optimizes workforce. Create a customer-centric powerhouse with UNFYD's real-time collaboration tools for employees to communicate efficiently and effortlessly, leading your business towards unmatched success.
Experience the full suite of digital engagement capabilities with UNFYD® Workspace.
INTELLIGENT SERVICE
Redefine customer-centricity by offering reliable, responsive, and convenient customer service across multiple channels.
Social Media Support
Easily manage data surges from Messenger, Facebook, WhatsApp, and Instagram. Optimize experiences with built-in surveys and feedback tools, and get a 360° view of your data with UNFYD's smart dashboards—all in one platform.
Instant support at your fingertips
Accessible and personalized support is just a chat away! Streamline customer service and empower agents with UNFYD's automation-driven, end-to-end capabilities.
Omnichannel Support via Smart Routing
Enable consistent communications across multiple channels, boost transparency and empower large-scale agent collaboration, all while delivering consistent and engaging digital experiences.
VIRTUAL ASSISTANCE
Unveil the magic of digital assistance. Boost customer and agent experience with UNFYD® AI-driven automation tools.
Chatbots
Utilize UNFYD.BOT for timely answers, elevating self-service to new heights. Our intelligent platform listens to customer emotions, delivering precise support with zero wait time, ensuring consistent, reliable assistance.
Agent Xperience
Improve agent performance by automating bulk of questions, allowing the human workforce to focus on high-priority cases. Engage via UNFYD's co-browsing and web collaboration solution to ensure personalized two-way interactions. Empower agents with assisted guidance to increase online conversions and offer high-quality support.
Understand the full customer Xperience journey
Stay in tune with every customer journey using UNFYD.SCOR, driven by UNFYD.AI Analyze interactions, uncover deep sentiments, and access 360° data analytics. Leverage business-intelligent dashboards for data-driven insights and enhanced agent responses.
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