UNFYD.SCOR
Unleash Agent Experiences for Superior Customer Satisfaction
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ENHANCED CUSTOMER UNDERSTANDING = ENHANCED OPERATIONAL EXCELLENCE
Tap into the power of transcription & analysis of calls to achieve contact center peak performance. Decode conversations & unlock performance potential with valuable customer insights to amplify your interaction hub.
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UNMATCHED EFFICIENCY & PRECISION
Enable bias-free monitoring across vertical & horizontal aspects of every interaction. Maximize C2A opportunities with automated ACW summaries of conversations & streamlined QA Processes.
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EMBRACE THE MULTIVERSE
Unleash language, intent & sentiment analysis of every chat, email & call across diverse channels.
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FROM SOUNDWAVES TO ACTIONABLE STRATEGIES
Transcribe the Unspoken & unleash the power of words with intelligent S2T / T2S conversion. Fuel proactive changes & train agents to redefine communication with in-depth analysis of intent & sentiments of every customer interaction.
With UNFYD.SCOR You Get
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Every Interaction Analysed
Significant Navigation in Conversations
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Essence Capturing with Analytics
