AI and AUTOMATION
Your ultimate game changer in bringing business and customer service efficiency
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Deliver premium customer support with UNFYD.AI & Automation
Witness the metamorphosis of your contact center with UNFYD.AI, where AI technology fuels and enhances your agents’ ultimate decisions. The system is power packed with digitized high-quality data, allowing you to predict engagement and fine-tune omnichannel customer journeys. Lessen the burden on agents and boost revenue by maximizing customer loyalty.
Broaden customer and agent benefits with optimized services
UNFYD.AI
Accelerate results with UNFYD.AI, the digital powerhouse capable of handling high-volume, rules-based work.
Increase Revenue
Proactively connect your customers with the best qualified agents and solutions at the right time.
Diminish Costs
Providing high-quality customer services doesn’t have to be heavy on your wallet. Let our conversational bot driven by AI maneuver tasks, predict fluctuations in demands and schedule agents for the best Xperience.
Performance Boost
Hit the Jackpot with UNFYD.AI by offering best resources in real-time. Match customer demands and expectations with the best available agent to maximize overall performance.
Predictive Routing
Kickstart a seamless customer journey with our predictive, self-assistant UNFYD.BOT
Backed by Intelligent Predicting
Make customer service organization more economical with in-depth and real-time analysis of data. Optimize your KPIs to equip customer needs and demands with the best skilled, available agents.
CRM Central Repository
Our platform ensures storage of your data in a single bank to ensure harmonious conversational workflow across multiple channels. Because consistency is key.
Automation made Easy
Ensure state-of-the-art experience inside and outside business CRM with UNFYD's transparent and up to date platform. We aim to reduce average handle time and increase tranquil lead generation plus customer experience.
Chatbots
Launch your first point of contact with UNFYD.CIA as the backbone, for high quality, on-time interactions.
Context-driven Interactions
UNFYD.CIA smartly infers the intent and context of conversations to deliver accurate first responses.
Co-evolve with AI
Our platform is capable to perform complex reasoning without human interference. It ensures delivery of personalized experiences to retain customers and leads, escalating to live agents when deemed necessary.
Perfect Omnichannel Position
Enable seamless customer self-service by leveraging UNFYD's multichannel capabilities, allowing advanced conversations and consistent workflows anytime and anywhere.
Predictive Engagement
Utilize UNFYD's Enterprise Xperience to automate and ensure customer-centric engagement.
Swift Decision Making
Our platform visualizes end-to-end data analytics and effectively monitors plus measures KPIs. It simplifies tracking patterns and constantly updates about competitors and customer trends, allowing you to take feasible actions to move forward.
Smart Route Mapping
Our platform provides flexible and straightforward architecture that automates operations efficiency and highlights USPs to entice customers and leads.
Real-time Digital Insights
Our platform is able to turn sophisticated data into actionable insights and aid you in understanding the dynamicity of market forces. Fuel agents’ experiences with our Business Intelligence to better serve customers and improve FCR.
Self-Service
Enrich customer satisfaction and loyalty by implementing personalized solutions, powered by UNFYD®.
Invest in your Customers
Ensure customer satisfaction by automating your business services in natural, conversational flows with the help of UNFYD.BOT. Deliver quick digital self-service and allow customers to get information anytime with timely responses.
Liberate agents
Liberate agents : Leverage UNFYD Knowledge Management Suite to automate and tailor customer-centric interactions to reduce wait times and execute large-scale customer service.
