UNFYD.POLL
Amplify your Customers’ Voices with cutting-edge Customer Engagement tech
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WE GOT YOU COVERED. IN ALL ANGLES. IN ALL APPS
Embrace user & customer feedback from multiple channels- be it mobile-app integration, WhatsApp, Facebook, emails etc. to fuel data-driven actions. Understand customer friction across all touchpoints for prompt resolution strategies.
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FEEDBACK MASTERY MADE SIMPLE
Effortlessly create & execute surveys based on business attributes. Be it Objective, Subjective or rating style, craft & schedule intelligently to gain an invaluable window into customer perceptions to drive unwavering loyalty in future.
END-TO-END ANALYSIS OF ALL THAT MATTERS
Seamlessly measure every response & feedback with real-time, meaningful business insights. Enable your team to view everything across channels to identify gaps & proactively address issues with agility &precision.
DIVIDE AND CONQUER SMARTLY
Build queues, create filters & distribute custom reports with ease by seamlessly blending survey results with contact centre reports. Provide agents with the right information at the right time to maximise agent retention, & customer loyalty therefore.
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TAILORED EXPERIENCES PAVING THE WAY FOR LONG-TERM SUCCESS
Tag customer feedback to their relationships with UNFYD.CRM, & personalize every interaction to make customers feel wanted. Stay on top of conversion rates and improve sales efficiency with tailored, real-time experiences to reduce any possibility of churns.
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With UNFYD.POLL You Get
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Conversational Analytics
Customer+ Agent Retention
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Customer Service Revamped
