Audits are a necessary part of any business, especially those that operate to tight regulations and standards. With UNFYD®SCOR businesses are empowered with Quality Monitoring & Score-card tool to evaluate performance of interactions by CSE to bring effective workforce management.
UNFYD®SCOR is been developed with a general philosophy of gradually improving the operations of a business. It helps business in evaluating communications with customers in real-time and enables transparency on agent performance reports in selected period.


Monitors performance, manage and easily set parameters to gauge efficiency

Generate & maintain score-card. Manage scoring with ease. Set parameters as per business requirement with ease

Allows availability to download reports to keep track of the internal performance

Executes tight integration to CRM to reserve history of interaction of Business experts with customers

Enhances quality monitoring with advanced capabilities and asses customer interactions remotely