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As we embarked to drive a service-oriented differentiation to our go-to-market approach, we needed a strong technology partner, who understands the nuances of the industry and also has ready-2-delivery frameworks, to deploy rapidly. Right from the initial discussions with UNFYD®COMPASS team, we found UNFYD to have a good grasp of the consumer goods industry, the service models and able to suggest new-age approaches to CX, than traditional models, driven with a clear customer-focused approach to problem-solving. Our phased roll-outs have been successfully executed, working with multiple technology ecosystem, we continue to engage further on next phases of rollout to augment our technology to drive our operations thru UNFYD®COMPASS. It’s been a great experience, working with the teams as we embark on new initiatives, to explore various areas of collaboration with UNFYD® team.

And I believe this strategic partnership will further bring innovation in customer service with technology’s intervention and enable us to deliver world class customer experience."

As part of our initiative to drive a technology driven road-side assistance for our various Automotive OEM, we were looking for a partner, who will understand the nuances of “Service Management” operations in the new-age technology(ubernaization) orchestration. During our various discussions with UNFYD®COMPASS team, we found their understanding of the problem statement & what innovation needs to be driven to bring significant customer-experience, their ready-2-deliver frameworks to push this agenda, clearly proved their transformation approach to problem solving and good customer experience. From a distributed model to a cloud-native architecture, UNFYD®COMPASS helps us to drive a centralized approach to road-side assistance, without much dependence on individual support centers’, which is made possible with their platform. We continue to engage ahead to explore other initiatives around IoT augmentation to our service management to power our decision-making in the future with UNFYD®COMPASS…

It’s been a wonderful experience, working as a team, to deliver innovative solutions in the Automotive service operations”

We are extremely proud to be the first in the industry to have gone Omnichannel on social/digital CX platform. UNFYD® TALK has enabled us to connect to the customers across digital channels, provide a consistent experience to customers and manage the SLAs.The platform provides an end-2-end journey mapping across channels with a seamless integration to the enterprise systems, enabling a true digital experience. By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers.We are enhancing the platform with new-age tools viz., SCOR, BOT, INSIGHT etc., which shall deliver a symbiotic experience to our customers/partners. The expertise & experience from SmartConnect Digital Consulting, team helped us in strategizing / design & executing a true digital strategy.”

As an organization, delivering seamless experience across various social/digital platforms are paramount to our corporate strategy. Whilst analyzing the platform landscape, we stumbled upon UNFYD® (XP) – a suite of social/digital frameworks, which enables enterprises to deliver a multi-social channel journey with contextual data. We have deployed UNFYD® BOT – a self-service engagement platform, which has significantly reduced our agent-driven interactions, driving seamless experience for our clients/partners, delivering operations efficiency. We’re currently engaged in adopting other suite of frameworks, which will enable us to drive a unified engagement experience for our ecosystem partners. During the various stages of interactions, we found SmartConnect team’s business-oriented approach to drive efficiencies, helped us to synergize. The team has always understood the demands of the future, across various business-lines and have fine-tuned their platform to meet specific operational goals. We continue to explore other initiatives with SmartConnect, who have proven their commitment to be a partner-in-progress in our digital transformation journey”