This is the centralized knowledge base which enables an omni-channel information repository accessible by BOT interactions, human agents & other departments. UNFYD®KM holds the complete business data like product brochures, articles, policy documents and acts as a central hub for employee reference.
UNFYD®KM allows business to streamline their process across various channels, departments, bands and systems. It enables infinite opportunities to improve people's collaborations with one another, and to improve their interactions with work-related documents and information.


Structures the entire knowledge base of business enabling streamlined information storage & retrieval

Allows to share social technical communication amongst the processes

Approve, Audit knowledge assets and measure intellectual capital

Retrieve the right resolution from master database for instances like customer queries, solve a problem, create new offerings, plan strategy