This is the centralized knowledge base which enables an omni-channel
information repository accessible by BOT interactions, human agents & other departments.
UNFYD®KM holds the complete business data like product brochures, articles, policy
and acts as a central hub for employee reference.
UNFYD®KM allows business to streamline their process across various channels, departments, bands and systems. It enables infinite opportunities to improve people's collaborations with one another, and to improve their interactions with work-related documents and information.
Structures the entire knowledge base of business enabling streamlined information storage & retrieval
Allows to share social technical communication amongst the processes
Approve, Audit knowledge assets and measure intellectual capital
Retrieve the right resolution from master database for instances like customer queries, solve a problem, create new offerings, plan strategy