UNFYD®CRM is an end to end customer relationship management
tool which enables
a 360-degree customer view from lead to retention. It aims at improving the relationship with
existing customers, finding new prospective customers, and winning back former customers.
With UNFYD®CRM businesses can collect and organizing actionable customer data that will help them identify, understand, and assist their customers. It helps better utilization of the collected data and allows businesses to popularize marketing campaigns in a more effective way and inflate revenues.
UNFYD®CRM allows business to maximize up-selling and cross selling through proper usage of stored data about the customers wants, needs, and patterns of purchase.
Enhances communication and makes it possible for any employee to provide the same high level of service, by having access to the same customer data
Improvises customer service by allowing agent to retrieve all available activity related to customer concerning past purchases, preferences, and anything else that might assist them in finding a solution.
Optimizes marketing by highlighting most profitable customer groups, and by using this information allowing business to target similar prospective groups
Automates everyday tasks to help representatives focus more of their efforts towards closing leads and resolving customer pain points
Exhibits a one stop repository to view customer emails, calendar and phone call details leading to greater efficiency of multiple teams