A self-assistant BOT that automates business services and process flows in structured form for enabling tranquil lead generation & customer service. It can be deployed on various channels like Website, Mobile App, Facebook, Twitter, WhatsApp, WeChat, Yammer and other channels resulting in intensified customer experience. UNFYD®BOT enables business to provide online assistance and helpdesk facilities to leads or customers 24*7, meaning they no longer need to spend time waiting to speak to a customer service representative on the phone. UNFYD®BOT holds the hybrid approach capability which enables customer interaction routing to a human agent for a seamless customer journey.
Automate business services in conversational flows that provides digital self-service to customers
Single conversational workflow engine across multiple channels providing a consistent customer experience
Seamless integration with enterprise systems and orchestrate workflows inside and outside of the business CRM
Flexible to reach, consume, and process vast amounts of data– both structured and unstructured–to surface insights from any source
Allows availability of information 24*7*365 on all channels for servicing customers on-the-go, anywhere, anytime